This Refund Policy applies to ISR University course purchases, registrations, and related training products unless a separate written agreement or enterprise contract states otherwise.
Refund requests should be submitted through the contact information provided on the ISR University website and should include the learner name, course title, order number if available, and reason for the request.
ISR University will review refund requests based on course access status, course start date, completion status, and any applicable purchase or contract terms.
Completed courses, issued credentials, downloadable materials, or services already delivered may be non-refundable unless otherwise required by law or agreed in writing.
Enterprise, cohort, institutional, or group purchases may be governed by separate contract terms. Where separate contract terms apply, those terms control.
